Privacy Policy

RIO Co., Ltd. (hereinafter “the Company”) recognizes the importance of personal information of customers and related parties in operating Dog Cafe Rio (hereinafter “the Cafe”) and will appropriately collect, use, and manage such information in accordance with the following policy.

Article 1 (Definition of Personal Information)

For the purposes of this Policy, “personal information” means information such as a person’s name, telephone number, email address, postal address, SNS account information, and other information that can identify a specific individual.

Article 2 (Methods of Obtaining Personal Information)

The Company obtains personal information by lawful and fair means in the following cases:

• When making reservations or inquiries
• When registering as a member or applying for campaigns
• When responding to various surveys
• When applying for employment
• When otherwise necessary to provide our services

Article 3 (Purpose of Use)

Personal information obtained will be used within the following scope of purposes:

• Confirmation and contact regarding reservations and use of services
• Responding to inquiries
• Analysis and surveys for service improvement
• Notification of campaigns, events, and similar information
• Prevention of and response to fraudulent or nuisance activities
• Recruitment screening and post-employment management
• Other operations incidental to the above

Article 4 (Provision of Personal Information to Third Parties)

The Company will not provide personal information to third parties except in the following cases:

• When the individual has given consent
• When required by law
• When necessary to protect a person’s life, body, or property and obtaining consent is difficult
• When lawfully requested by a public authority

Article 5 (Management of Personal Information)

The Company will implement appropriate security control measures to prevent leakage, loss, alteration, unauthorized access, and other risks to personal information.

The Company will also provide education and guidance to employees on the proper handling of personal information and conduct necessary supervision.

Article 6 (Management of Entrusted Parties)

If the Company outsources part of its operations, it will select contractors who properly handle personal information and exercise necessary and appropriate oversight.

Article 7 (Disclosure, Correction, Deletion of Personal Information)

If an individual requests disclosure, correction, deletion, or similar actions regarding their personal information, the Company will verify the requester’s identity and respond appropriately in accordance with applicable laws and regulations.

Article 8 (Handling of SNS and Photography)

The Cafe may take photos and videos and post them on SNS to share the atmosphere of the Cafe and the charm of the dogs.

We will take care to avoid capturing customers whenever possible. If you do not wish to be featured, please inform us in advance or notify a staff member.

Article 9 (Access Analysis and Cookies)

The Company may use cookies and similar technologies on its website to improve services. These technologies will not collect information that identifies an individual.

Article 10 (Compliance with Laws and Review)

The Company will comply with laws and guidelines related to personal information and will review and improve this policy as necessary.

Article 11 (Contact Point)

For inquiries regarding this policy, please contact:

RIO Co., Ltd.
Dog Cafe Rio
https://rio-corp.jp/en/contact/